Refund policy

Please choose carefully. We are unable to give refunds if you simply change your mind or make a wrong decision.

Where goods are faulty, have been wrongly described, or are or are different to the product purchased on the website, please contact us as soon as possible to provide a remedy.

• The return must be received by Immunity Fuel Australia within 14 days of the invoice number being issued.
• Replacement product will only be shipped after the returned or faulty item has been received and inspected by Immunity Fuel Australia.
• Any costs associated with returning an item, whether it is an exchange or a defective item, is the sole responsibility of the customer.
• Immunity Fuel Australia will incur the cost of posting the replacement.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

You can always contact us for any return question at info@immunityfuel.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@immunityfuel.com.au.